Terms & Conditions.

A booking is considered confirmed once the client has accepted the proposed quotation or itinerary and the required deposit has been received by Kili2Sere Adventure Tours.

The booking confirmation will normally include:

• Travel dates
• Number of travelers
• Agreed itinerary
• Services included
• Services excluded
• Total trip cost
• Payment schedule
• Accommodation details, where applicable
• Special arrangements agreed between the client and Kili2Sere Adventure Tours

Clients are encouraged to carefully review their booking confirmation and inform us immediately if any information is incorrect.

Special requests, including dietary requirements, accommodation preferences, airport transfers, private transportation, language requirements, or other arrangements, should be communicated before the trip whenever possible.

All prices provided by Kili2Sere Adventure Tours are based on the itinerary, number of travelers, travel dates, and services agreed at the time of quotation.

A quotation may change before confirmation if there are changes to the requested itinerary, number of travelers, accommodation category, transportation, park fees, government charges, supplier prices, or other services.

Once a booking has been confirmed, any additional services requested by the client may result in additional charges.

The final price and inclusions will be clearly stated in the booking confirmation or agreed quotation.

Kili2Sere Adventure Tours accepts payment through agreed and secure payment methods communicated directly to the client during the booking process.

A deposit may be required to secure and confirm a booking. The required deposit amount and payment deadline will be communicated in the quotation or booking confirmation.

The remaining balance must be paid according to the payment schedule agreed between the client and Kili2Sere Adventure Tours.

Any bank charges, transfer fees, currency conversion fees, or other payment-related charges may be the responsibility of the client unless otherwise agreed in writing.

A booking may not be considered fully confirmed until the required payment has been received and acknowledged by Kili2Sere Adventure Tours.

Any cancellation request must be submitted to Kili2Sere Adventure Tours in writing.

Cancellation and refund conditions depend on:

• The date the cancellation is received
• The amount already paid
• Non-refundable park fees and permits
• Accommodation cancellation policies
• Transportation arrangements
• Supplier terms
• Other costs already committed on behalf of the client

Where a refund is applicable, Kili2Sere Adventure Tours will calculate the refundable amount after deducting applicable non-refundable costs and charges.

Clients are encouraged to contact us as early as possible if they need to cancel or change their trip.

Clients may request changes to their itinerary before or during the trip. We will make reasonable efforts to accommodate such requests, subject to availability and additional costs where applicable.

Changes may include:

• Travel dates
• Number of travelers
• Accommodation
• Transportation
• Safari routes
• Trekking routes
• Additional activities
• Changes to the length of the trip

Any additional costs resulting from a requested change will be communicated to the client before the change is confirmed whenever reasonably possible.

Kili2Sere Adventure Tours reserves the right to modify, postpone, or change an itinerary when circumstances beyond our reasonable control make the original arrangement unsafe, impractical, or unavailable.

Such circumstances may include:

• Severe weather
• Mountain conditions
• Park closures
• Natural disasters
• Road conditions
• Government regulations
• Changes in park regulations
• Safety concerns
• Accommodation or supplier issues
• Civil emergencies
• Other unforeseen circumstances

Where possible, we will provide a suitable alternative and communicate any changes to the client as soon as reasonably possible.

Mountain trekking is an outdoor activity and involves inherent risks. These may include altitude-related illness, changing weather conditions, cold temperatures, difficult terrain, fatigue, dehydration, falls, and other environmental or physical risks.

Kili2Sere Adventure Tours provides experienced mountain guides and follows established safety procedures to help reduce these risks.

Our guides monitor clients during the trek and may recommend rest, additional acclimatization, route changes, descent, or termination of the trek when necessary.

The mountain guide may make a safety decision to stop or descend a client when continuing would create an unacceptable risk to the client or the trekking team.

Clients are expected to follow the instructions of their guides and communicate honestly about how they are feeling during the trek.

Clients are responsible for providing accurate and relevant information about their health, medications, allergies, previous medical conditions, and any other circumstances that may affect their ability to participate safely in a trip.

For mountain trekking, clients should disclose relevant health information before starting the trek.

Kili2Sere Adventure Tours may recommend medical consultation or additional precautions where appropriate.

If a client becomes unwell during a trip, our team will take reasonable steps to assist and may recommend medical attention, rest, descent, evacuation, or other appropriate action depending on the circumstances.

Any medical treatment, evacuation, hospital, or related costs are generally the responsibility of the client and/or their travel insurance, unless otherwise agreed.

We strongly recommend that every client obtains comprehensive travel insurance before travelling to Tanzania.

Insurance should, where applicable, provide adequate coverage for:

• Medical treatment
• Emergency evacuation
• Mountain trekking
• Trip cancellation
• Trip interruption
• Lost or damaged baggage
• Personal belongings
• Other travel-related emergencies

Clients are responsible for checking that their insurance policy covers the activities included in their itinerary, particularly high-altitude trekking and emergency evacuation.

Kili2Sere Adventure Tours is not responsible for losses that should reasonably be covered by the client's travel insurance.

Clients are expected to:

• Provide accurate passport and personal information.
• Provide correct travel dates and booking information.
• Follow instructions provided by guides, drivers, and other staff.
• Follow national park rules and regulations.
• Respect local communities and cultural practices.
• Respect wildlife and the natural environment.
• Take reasonable care of equipment provided to them.
• Inform our team promptly of any health, safety, or personal concerns.
• Follow reasonable safety instructions throughout the trip.
• Ensure that they have the appropriate travel documents and insurance.

Failure to follow safety instructions or local regulations may affect the client's participation in certain activities.

Travel conditions in Tanzania can sometimes change unexpectedly. Road conditions, weather, park regulations, accommodation availability, wildlife movements, mountain conditions, or other circumstances may require an itinerary to be adjusted.

Kili2Sere Adventure Tours will make reasonable efforts to provide the services described in the confirmed itinerary while maintaining flexibility when circumstances require changes.

Any significant changes will be communicated to the client as soon as reasonably possible.

Accommodation is provided according to the category and properties stated in the confirmed itinerary.

Where a specific accommodation becomes unavailable due to circumstances beyond our control, Kili2Sere Adventure Tours may arrange alternative accommodation of a similar standard where reasonably possible.

Any significant difference in accommodation arrangements will be communicated to the client.

Transportation services are provided according to the agreed itinerary.

Travel times in Tanzania can vary due to road conditions, traffic, weather, wildlife, road works, or other circumstances.

Clients are expected to follow reasonable safety instructions provided by drivers and guides while travelling.

Wildlife sightings during safaris are naturally unpredictable. Kili2Sere Adventure Tours cannot guarantee sightings of specific animals or wildlife events.

Our guides will make reasonable efforts to provide the best possible wildlife experience based on their knowledge, current conditions, park regulations, and animal movements.

Clients must follow park regulations and maintain a respectful and safe distance from wildlife as instructed by their guide.

The services included in each trip will be clearly stated in the quotation or booking confirmation.

Depending on the package, inclusions may include accommodation, meals, park fees, transportation, guides, porters, camping equipment, airport transfers, activities, or other agreed services.

Any service or expense that is not specifically included in the confirmed quotation may be charged separately.

Clients are encouraged to review the inclusions and exclusions before confirming their booking.

For trekking and camping trips, equipment provided by Kili2Sere Adventure Tours will depend on the selected package and itinerary.

Clients are expected to use company equipment responsibly and report any damage, loss, or problem to their guide or company representative as soon as possible.

Where damage or loss is caused by intentional misuse or negligence, the client may be responsible for the associated replacement or repair cost.

Kili2Sere Adventure Tours is committed to responsible tourism and aims to ensure that tourism creates meaningful benefits for local communities.

We support local employment and encourage respectful interaction with local people, cultures, wildlife, and the environment.

Our approach is based on the belief that travel should not only provide memorable experiences for visitors but should also create opportunities for local guides, porters, drivers, accommodation providers, and communities.

Clients are expected to help protect Tanzania's natural environment by following responsible travel practices.

This includes:

• Avoiding littering
• Respecting wildlife
• Following park regulations
• Avoiding unnecessary damage to natural areas
• Respecting local communities
• Using designated routes and facilities where required

We encourage all travelers to leave destinations as they found them and help protect Tanzania for future generations.

Kili2Sere Adventure Tours may collect and use client information necessary to organize and provide travel services.

This may include names, passport information, contact details, travel dates, accommodation information, dietary requirements, and other information required to operate the trip.

Client information will be used for legitimate business and travel purposes and may be shared with relevant service providers when necessary to deliver the agreed services.

We do not intentionally share client personal information with unrelated third parties except where necessary to provide agreed travel services, comply with legal requirements, or protect the safety and security of clients and our operations.

During tours and trekking activities, photographs or videos may sometimes be taken by our guides or team members.

We respect client privacy and will seek appropriate permission before using identifiable client photographs for promotional or marketing purposes.

Clients may inform us if they do not wish to appear in promotional materials.

Kili2Sere Adventure Tours shall not be held responsible for delays, cancellations, interruptions, or changes resulting from circumstances beyond reasonable control.

These may include:

• Natural disasters
• Extreme weather
• Government restrictions
• Political or civil emergencies
• Disease outbreaks
• Park closures
• Transportation disruptions
• Fires
• Other unforeseen events

Where such circumstances occur, we will make reasonable efforts to assist clients and provide practical alternatives where possible.

We encourage clients to communicate any concern or problem with their guide, driver, or company representative as soon as it occurs.

Early communication allows us to investigate the matter and, where possible, resolve it during the trip.

Formal complaints may also be submitted to Kili2Sere Adventure Tours in writing after the trip.

We are committed to listening to client feedback and continuously improving our services.

By confirming a booking with Kili2Sere Adventure Tours, the client confirms that they have had the opportunity to read and understand these Terms & Conditions and agrees to comply with the applicable terms.

These Terms & Conditions should be read together with the client's quotation, confirmed itinerary, booking confirmation, and any specific written arrangements agreed between the client and Kili2Sere Adventure Tours.